FAQ

• Q

  Do you ship internationally?

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  A: Yes, we ship globally. Shipping costs and delivery times depend on the destination, order size, and weight. Contact us for a specific quote.

• Q

  Where can I find installation instructions for your doors?

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  A: Detailed installation instructions specific to each door model and assembly are included with the product shipment. They are also available for download on the respective product page in our [Help Center/Downloads] section.

• Q

  Do you offer custom sizes, finishes, or designs?

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  A: Yes, we offer a wide range of custom sizes within the limits permitted by certification testing. We also provide numerous standard and custom finishes (paints, laminates, veneers). While core functionality is paramount, we work to meet aesthetic requirements where possible within certified parameters. Contact us for specific custom requests.

• Q

  What are intumescent seals? Why are they needed?

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  A: Intumescent seals are strips installed around the door or frame edges. When exposed to heat, they expand dramatically (intumesce), sealing the gaps around the door to prevent the passage of smoke and hot gases. They are essential for the door's performance and are part of the certified assembly.

• Q

  Do fire doors require special hardware?

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  A: Yes. All hardware (hinges, locks, latches, closers, exit devices) must be fire-rated and certified for use within the specific door assembly and rating. Using standard hardware compromises safety and voids the rating. We offer compatible, certified hardware packages.

• Q

  Can fire rated doors be glazed (have windows)?

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  A: Yes, we offer fire rated doors with fire-rated glazing (ceramic glass, wired glass, or specialty fire-resistant glass). The size, type, and location of glazing are strictly limited by the certification achieved for that specific door model. We provide certified glazed options.

• Q

  What materials are your fire rated doors made from?

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  A: We offer fire doors in various materials to suit aesthetic and functional needs: 

  Steel: Highly durable, common in industrial/commercial settings.

  Timber/Hardwood: Preferred for aesthetics in offices, hotels, residential buildings.

  Mineral Core: Often used with various facing materials (veneer, laminate, metal) for stability and performance.  (List the specific materials you offer)

• Q

  Are your doors tested as complete assemblies?

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  A: Yes, absolutely. Fire ratings apply to the entire assembly: door leaf, frame, hinges, latch/lock, intumescent seals, and any glazing. Using non-compatible or non-certified components can void the rating. We supply certified compatible hardware or provide specifications.

• Q

  What certifications do your fire doors carry?

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  A: Our doors are rigorously tested and certified by accredited independent laboratories to recognized international and regional standards, such as:

  UL Listed (Underwriters Laboratories) - Common in North America.

  BS 476 Part 22 / BS EN 1634-1 - Common in the UK and Europe.

  AS 1905.1 - Common in Australia/New Zealand.

  CAN/ULC-S104 / S112 - Common in Canada.

  Certificates are available upon request.

• Q

  What do the fire ratings (e.g., 20-min, 60-min, 90-min) mean?

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  A: The rating indicates the minimum duration the door assembly is tested to withstand fire exposure while maintaining its integrity (not developing holes or cracks) and insulation (limiting heat transfer on the unexposed side). For example, a 60-minute door is designed to hold back fire for at least one hour.

• Q

  Where are fire rated doors required?

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  A: Building codes (like IBC in the US, National Building Code of Canada, UK Building Regulations, etc.) mandate fire doors in specific locations, such as stairwells, corridors separating occupancies, service shafts, hazardous areas (e.g., boiler rooms, electrical rooms), and exits. Always consult local regulations.

• Q

  Why are fire rated doors so important?

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  A: They are critical life-safety components in buildings. They compartmentalize fire and smoke, protecting escape routes, limiting property damage, and allowing occupants more time to evacuate and firefighters safer access.

• Q

  What is a fire rated door?

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  A: A fire rated door is a specially constructed door designed to resist the spread of fire and smoke for a specified period (e.g., 20, 45, 60, 90, 180 minutes) when closed. It's part of a complete fire door assembly, including the frame, hardware, and seals.